We strive to ensure that all deliveries arrive on time and in perfect condition however occasionally the situation arises where a parcel becomes lost or damaged in transit.
If you are unhappy with any of our products please email Customer Services on firstname.lastname@example.org within 48 hours of receipt of your oysters giving your contact number and we will call you back.
Batch code details and photographic evidence of damaged goods may be required before replacement goods or refunds can be arranged.
Refunds will be made in the same manner as the payment was received.
Isle of Barra Oysters Ltd cannot be held responsible for parcels which are not delivered due to incorrect information given by the customer.